Total Program Management
Four Steps
| Step 1 Analysis of current program | ||||||||
| Gap analysis and report | ||||||||
| Historical best practices analysis and report | ||||||||
| Step 2 Program Realignment | ||||||||
| Establishment and leadership of program Steering committee | ||||||||
| Needs analysis (of client and sub-groups) | ||||||||
| Program planning | ||||||||
| Establishment of program and course objectives | ||||||||
| Step 3 Introduction of Renewed Program | ||||||||
| Set program calendar | ||||||||
| Orientations (staff, managers, trainee candidates) | ||||||||
| Trainee needs analysis | ||||||||
| Preparation of facilities | ||||||||
| Instructor selection | ||||||||
| Preparation of training materials | ||||||||
| Service Levels | ||||||||
| TOZAI Indirect | TOZAI Direct | |||||||
| Client is administrator | TOZAI is administrator | |||||||
| Step 4 Regular Operations Management | ||||||||
| Communications | ||||||||
| with client | ||||||||
| Update meetings with client management | 0 | 0 | ||||||
| Coordinating with local training supervisors | X | 0 | ||||||
| Clarifying/advising client managers and trainees | X | 0 | ||||||
| between client and instructor | ||||||||
| Scheduling | 0 | 0 | ||||||
| Course offerings | 0 | 0 | ||||||
| Schedule changes/cancellation notification | 0ÂÂ (to coordinator) | 0ÂÂ (to trainees) | ||||||
| Dispute resolution | 0 | 0 | ||||||
| with trainees, managers, executives | X | 0 | ||||||
| Instructor management | ||||||||
| New instructor search | 0 | 0 | ||||||
| Contracting and direct management | X | 0Â (negotiable) | ||||||
| Enforcement of client policies | 0 | 0 | ||||||
| Scheduling | 0 | 0 | ||||||
| Room management | ||||||||
| Database development and maintenance | X | 0 | ||||||
| Scheduling | X | 0 | ||||||
| Setting up alternative training rooms | X | 0 | ||||||
| Physical condition supervision | X | 0 | ||||||
| Educational materials administration | ||||||||
| Reviewing materials | 0 | 0 | ||||||
| Consulting with instructors | 0 | 0 | ||||||
| Materials request data processing | 0 | 0 | ||||||
| Purchasing | 0 | 0 | ||||||
| Database development and maintenance | 0 | 0 | ||||||
| Setting up a basic lending library | X | 0Â (negotiable) | ||||||
| Reporting | ||||||||
| Database development and maintenance | 0 | 0 | ||||||
| Monthly (attendance and billing) | 0 | 0 | ||||||
| Distribution | 0ÂÂ (to coordinator) | 0Â (to designees) | ||||||
| Responding to billing inquiries | 0Â (from coordinator) | 0Â (from designees) | ||||||
| Monthly administrative update | X | 0 | ||||||
| Final (or 6 month) reports | 0 | 0 | ||||||
| Annual Administrative Report | 0 | 0 | ||||||
| Training staff development | XÂ (negotiable) | 0 | ||||||
| Trainee management (induction, consulting, progression) | X | 0 | ||||||
